LEGAL DOCUMENT

Privacy Policy

We take your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over your information.

Last Updated: April 9, 2026

Governing Law: India (IT Act 2000)

Language: English

This Privacy Policy was last updated on April 9, 2026 and applies to all users of SolutionBowl's website, services and products.

1Overview

SolutionBowl Private Limited ("SolutionBowl", "we", "us", or "our") operates the website solutionbowl.ai and provides digital product engineering services. This Privacy Policy governs how we collect, use, store, and share information when you interact with our website, services, or communicate with our team.

We are committed to protecting your personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, along with applicable international frameworks including the General Data Protection Regulation (GDPR) where applicable.

Plain English Summary: We collect only what we need. We don't sell your data. We protect what you share with us. You can ask us to delete your data at any time.

By using our website or services, you consent to the practices described in this policy. If you disagree with any part of this policy, please discontinue use of our website and contact us to remove any data we may have collected.

2Data We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our website.

Category	Examples	How Collected
Identity Data	Name, job title, company name	Contact forms, enquiry submissions
Contact Data	Email address, phone number	Contact forms, direct email, call bookings
Technical Data	IP address, browser type, device OS, screen resolution	Automatically via analytics tools
Usage Data	Pages visited, time on site, referral source, click paths	Google Analytics, session tracking
Communications Data	Content of emails, chat messages, meeting notes	Direct communication with our team
Project Data	Project briefs, requirements documents, feedback	Provided during active client engagements

WARNING NOTICE: We do not collect: payment card numbers (handled by third-party processors), government ID numbers, biometric data, or sensitive personal data categories unless strictly required and explicitly consented to.

3How We Use Your Data

We use personal data only for the purposes for which it was collected, or for compatible purposes. Our legal bases for processing include legitimate interests, contractual necessity, and consent.

Purpose	Legal Basis
Responding to enquiries and providing quotes	Legitimate interests / Pre-contract
Delivering contracted services and projects	Contract performance
Sending project updates and status communications	Contract performance
Sending marketing newsletters and service updates	Consent (opt-in only)
Improving website performance and user experience	Legitimate interests
Analysing website traffic and optimising content	Legitimate interests
Complying with legal obligations	Legal obligation
Fraud prevention and security	Legitimate interests

We will never use your data for automated decision-making that produces legal or similarly significant effects without your explicit consent.

4Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share data only in these limited circumstances:

Third Party	Purpose	Data Shared
Google Analytics	Website analytics	Anonymous usage data
HubSpot CRM	Lead management	Name, email, company
Calendly	Meeting scheduling	Name, email, timezone
Notion / Linear	Project management	Project & task data
AWS / Google Cloud	Hosting infrastructure	Server logs only
Legal / Regulatory Bodies	Compliance obligations	As required by law

All third-party processors are bound by data processing agreements and are required to process your data only on our instructions and in compliance with applicable law.

International transfers notice: Some third-party tools may store data outside India. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

5Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve functionality and analyse performance. You can manage cookies via your browser settings at any time.

Cookie Name	Type	Purpose	Duration
_sb_session	Essential	Maintains your session state	Session
_ga, _gid	Analytics	Google Analytics tracking	2 years / 24 hrs
_fbp	Marketing	Meta Pixel for ad measurement	90 days
__hs_cookie_cat_pref	Analytics	HubSpot CRM visitor tracking	13 months
sb_consent	Essential	Stores your cookie consent choice	1 year

Essential cookies cannot be disabled as they are required for the website to function. Analytics and marketing cookies require your consent. You can withdraw consent at any time by clearing your cookies or updating your browser settings.

6Data Retention

We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Data Type	Retention Period	Reason
Financial / invoicing records	8 years	Indian tax law compliance
Marketing email data	Until unsubscribe + 30 days	Consent-based
Website analytics	26 months	Performance trend analysis
Server logs	90 days	Security monitoring

When data is no longer needed, it is securely deleted or anonymised so it can no longer be attributed to you.

7Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data ("right to be forgotten").

Right to Restrict

Limit how we process your data in certain circumstances.

Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact our Data Protection Officer at contactus@solutionbowl.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.

Right to complain notice: If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

8Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

TLS/SSL encryption for all data in transit
AES-256 encryption for sensitive data at rest
Role-based access controls limiting data access to authorised personnel only
Regular security audits and penetration testing
Multi-factor authentication on all internal systems
Signed NDAs and data processing agreements with all staff and vendors
Incident response plan with 72-hour breach notification protocols

Despite our best efforts, no transmission over the internet is completely secure. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at contactus@solutionbowl.com.

9Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at contactus@solutionbowl.com.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Notify registered users by email for significant changes
Display a prominent notice on our website for 30 days

We encourage you to review this page periodically. Continued use of our services after a policy update constitutes acceptance of the revised policy.

11Contact Our DPO

For any privacy-related questions, requests, or concerns, please contact our Data Protection Officer:

SolutionBowl Private Limited

contactus@solutionbowl.com

3rd Floor, Unit 306, Tower B4, Spaze iTech Park, Sector 49, Gurugram, Haryana 122018

solutionbowl.ai

We aim to respond to all privacy-related requests within 30 calendar days. For complex requests, we may extend this period by up to 60 days, in which case we will notify you of the extension and reasons within the initial 30-day period.